Explore Our
MEMBERSHIP OPTIONS
Reduce costs, improve quality, and gain better access to support.
- Reduced Travel Costs:
This is why we call it “Blue”. By bundling travel with other clients we can reduce our impact on our environment, while helping our clients save on travel fees. The Blue Membership includes *two scheduled Safety & Maintenance visits to your location at no additional charge (does not include parts, includes reduced labor). Travel has also been "Simplified" by Zones. Members receive lower zonal travel rates.**
- Convenient Billing:
Membership costs can be paid on a monthly schedule or annually.
- Peace of Mind Scheduling:
Our service team will help schedule routine visits and remind you when these are upcoming.
- First Level Call Support:
One of our expert technicians are available for support should you or your staff need ***basic troubleshooting. This could potentially save your business from losing sales during peak times and give you assurance we have your back in the event you are not available to support your staff.
- Access to Special Pricing on Equipment and Accessories:
Members will have access to all products listed on our website including all brands of coffee equipment we sell, paper filters, accessories and cleaners.
- Access to our Consulting Services:
Making all the decisions on your own can be difficult even when well informed. We would like to partner with you by giving access to our coffee business experts.
- Reduced Labor:
$130 (membership) vs $139 (non-membership) per/hr.Members receive priority scheduling, reducing OT Labor charges your company may incur.
- Access to Preventative Maintenance Program (PMP):
Each of our client’s needs are different. Our PMP is custom designed based on your preferences and your equipment’s needs. By bundling Parts and Labor we can keep costs of Emergency Service Calls and of necessary maintenance down, resulting in more predictable costs (see details in FAQs).
Frequently Asked Questions (FAQ's)
- When can we sign up?
This membership is available immediately. You can sign below to begin today!
- How much does the plan cost?
Depending on your distance from our warehouse will determine your plan cost. This will be assessed by one of Espresso Analyst Team members.
- Can I pay for the Blue Membership once per year vs per month?
Yes, you can pay for one year at a time.
- How much will my Travel Costs be reduced?
Travel for 2 scheduled visits per year are included with the membership. Additional visits outside of the 2 included scheduled service visits will have reduced travel.**
- What is “Access to a PMP”?
All members will receive a free assessment of their coffee equipment. During this assessment we will build a PMP custom for your business, which will include special member pricing.
- Why would I need a PMP if I am a member and am having a technician out twice a year?
Getting a tech out is the minimum you would want to do for your equipment and this happens during the biannual membership visits, where a technician will look over the machine and make basic recommendations. However, a custom tailored PMP allows our technicians and service team to both prepare for parts the manufacturer requires replacing, and by bundling those parts (PMP Parts Kits), is able to reduce cost and save you or your company money.
- If I am a member and do not want a PMP, can I still receive routine preventative maintenance?
During your *two yearly scheduled Safety & Maintenance visits, we will perform limited routine maintenance (replacing basic parts as required by the manufacturer), however, you cannot receive bundled Labor or Parts discounts.
- What if I have multiple locations?
Reach out to your representative if you are interested in signing up multiple locations. You may be eligible for greater savings!*These two visits must be scheduled 6 months apart (e.g. June and December) unless signing up for our Premium Performance PMP.**Outside of your two included membership visits, annually, you will be charged at a reduced travel rate (5% off).***Basic Troubleshooting is limited to what we can safely do with you or your team members via phone or video. Not all issues can be resolved over the phone, our service team will determine if a technician needs to be dispatched.
Interested in enrolling in our membership program? Contact us at info@espressoanalysts.com to learn more about the plan or to sign up.
Explore Our
PREVENTIVE MAINTENANCE PLAN
Extend the lifespan of your equipment and spread your service bills over monthly payments.
A well-maintained coffee machine ensures both reliability and longevity.
Our service contract options are crafted to provide you with peace of mind.
Parts and components subject to natural wear and tear are periodically replaced according to manufacturer recommendations.
Additionally, coffee machines are exposed to oils and fats from coffee beans and limescale from water. These external factors can impact major components of the machine.
A PMP is not an extended warranty. It is a maintenance program designed to monitor and service your coffee equipment. This helps to prevent breakdowns and failures while ensuring all equipment meets its expected lifespan.
Our Preventive Maintenance Plans are carefully crafted using manufacturers' recommendations and years of hands-on experience from Espresso Analyst.
Key Benefits to PMP:
Monthly Payment options
- Eased Financial Planning: Spread your service bills over monthly payments leading up to the service call, simplifying your financial planning.
- Locked in Travel and Labor Rates: Throughout the duration of your contract, you can expect consistent service, with all preventative maintenance parts replaced as scheduled. Labor and travel costs will remain fixed, ensuring no unexpected fluctuations.
- Reduced Downtime: Regular maintenance allows our technicians to identify and replace any failing parts before they cause major issues, minimizing downtime, avoiding unexpected repair costs, and ensuring that standard wear-and-tear parts are properly maintained.
Never Miss a PM
- Automated Reminders: Stay on top of preventive maintenance with tailored PMP plans, priced according to your machines' needs. With our CRM system in place, your company will never miss a PM again. You will receive a reminder, and our service manager will reach out to schedule service when your equipment is expected for maintenance.
Your Benefits:
- Peace of Mind: Rest easy knowing your equipment is well-maintained.
- Higher Uptime: Increased equipment availability and productivity.
- Greater Reliability: Consistent performance and fewer unexpected issues.
- Ensured Longevity: Extend the lifespan of your equipment.
Investment Protection: Protect your investment with predictable maintenance costs and reliable service.
Standard Inspections for Preventative Maintenance Plans
Electrical System
- Inspect for loose wires and check plugs and receptacles
- Inspect breaker
- Inspect heating element terminals
Steam System
- Inspect steam gauge (check recovery after purging wands for 30 seconds)
- Inspect steam valves and wands
- Inspect vacuum valve (should fall by gravity when machine cools)
- Inspect H2O pressure gauge (ensure pressure changes, gauge functions)
- Inspect steam recovery test
General Condition
- General leak check of all hot water components
- Inspect water level in sight glass (should be fluid and normal)
- Inspect drain tubes from groups for leaks and seepage
- Inspect fill valve and test auto-fill recovery rate
- Test for TDS before and after filter (change filters if needed)
Valves and Pumps
- Inspect valve condition and operation (adjust as needed)
- Inspect pump pressure and adjust if needed
Group Heads and Portafilters
- Inspect and clean diffusers
- Inspect gaskets and shower screens
- Inspect baskets (size, defects) and clean or replace
- Inspect portafilter basket springs
- Inspect condition of portafilters
- Clean pre-infusion chamber if needed
- Perform backflush test (check for leaks)
System Testing
- Check grouphead counters
- Inspect entire brew system after repairs
- Test entire system by releasing and letting machine call for water
Drainage
- Inspect drain box, hose, and proper flow (pour 1 liter hot water through drain)
Interested in enrolling in our preventative maintenance plan? Contact us at info@espressoanalysts.com to learn more about the plan or to sign up.